Privacy Policy — How game65 Protects Your Data
Your privacy matters to us. This Privacy Policy explains exactly what personal information game65 collects when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We are committed to handling your information with full transparency and care.
SSL Encryption on Every Page
Every page and transaction on game65 is protected by industry-standard SSL (Secure Sockets Layer) encryption. Data transmitted between your device and our servers is fully encrypted, making interception by third parties effectively impossible under normal conditions.
No Selling of Personal Data
game65 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to operate and improve the game65 platform and to comply with our legal obligations as a responsible gaming operator serving the Bangladesh market.
You Control Your Data
You have the right to access, correct, export, or request deletion of your personal data at any time. game65 provides a straightforward process for exercising these rights by contacting our support team. We aim to respond to all data subject requests within 30 calendar days.
Secure Data Storage
All personal data collected by game65 is stored on secured servers with restricted access. Access to personal data is limited to authorised game65 personnel and verified third-party processors who require it to deliver platform services. We conduct regular security reviews of our storage infrastructure.
Transparent Cookie Use
game65 uses cookies and similar tracking technologies only for essential platform functionality, analytics, and a better user experience. We provide a clear breakdown of every category of cookie we use and the purposes each serves. You can manage your cookie preferences through your browser settings at any time.
Responsible Gaming Data Use
Personal data including account activity, deposit history, and session duration may be used by game65's responsible gaming team to identify potential signs of problem gambling and to apply player protection measures. This use of your data is in your best interests and forms part of our commitment to safer play for all Bangladesh players.
Information We Collect
Summary: game65 collects only the personal information necessary to operate a safe, compliant, and enjoyable gaming platform. We do not collect more data than we need, and we do not use it for purposes beyond those described in this Privacy Policy.
When you register for and use game65, we collect several categories of personal information. These categories and the specific data points within each are described below.
Registration & Identity Data
When you create a game65 account, we collect your full legal name, date of birth, residential address (including district, division, and postal code within Bangladesh), a valid mobile number, and the email address you provide for account communications. This information is required to establish your identity, verify that you meet the 18+ age requirement, and maintain a compliant player record.
KYC Verification Documents
As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof-of-address documents such as a recent utility bill or bank statement. These documents are used solely for identity verification and are handled with the highest level of confidentiality in accordance with this Privacy Policy.
Financial & Transaction Data
game65 collects information about your financial transactions on the platform, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad mobile number), transaction timestamps, and your account balance history. We do not store full payment card numbers — card transactions are processed by PCI-DSS compliant third-party payment processors who handle card data directly.
Gaming Activity Data
We record data relating to your activity on the game65 platform, including games played, bet amounts, wager outcomes, bonus credits claimed and wagered, session start and end times, and device type used. This data is used for platform operations, responsible gaming monitoring, bonus administration, and improving game65's overall service quality.
Technical & Device Data
When you access game65, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device model, screen resolution, and approximate geographic location (derived from your IP address). This information is used for security monitoring, fraud prevention, and ensuring platform compatibility across the diverse range of devices used by our Bangladesh player base.
Communications Data
If you contact game65's support team — whether by email, live chat, or any other channel — we retain records of that correspondence including the content of messages, timestamps, and any attachments. This data is used to resolve your query, train our support team, and maintain a record of player interactions for accountability purposes.
Data We Do Not Collect
game65 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request (in which case it is handled under our Responsible Gaming Policy).
How We Use Your Data
game65 processes your personal data only for defined, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each type of processing.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & identity verification | Name, DOB, address, mobile number, NID | Contractual necessity |
| Processing deposits & withdrawals | Payment method identifiers, transaction history | Contractual necessity |
| Fraud prevention & security monitoring | IP address, device data, transaction patterns | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data, deposit history | Legitimate interest / legal obligation |
| Customer support | Communications data, account history | Contractual necessity |
| Bonus & VIP programme administration | Gaming activity, wager history, account tier | Contractual necessity |
| Platform analytics & improvement | Technical data, aggregated gaming activity | Legitimate interest |
| Promotional communications (where consented) | Email address, preferences | Consent |
Promotional Communications
game65 may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, VIP tier upgrades, BPL season promotions, Eid offers, and other game65 news — but only where you have given your explicit consent to receive such communications during registration or through your account preferences. You may withdraw this consent at any time by updating your notification preferences within your account settings or by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
Automated Decision-Making
game65 uses automated systems for certain routine decisions, including fraud scoring of new account registrations, flagging unusual transaction patterns, and applying responsible gaming thresholds. Where an automated decision significantly affects your account — such as a temporary restriction or a withdrawal hold — you have the right to request that a human member of our team reviews that decision. To exercise this right, contact [email protected].
Data Sharing & Third Parties
Our Commitment: game65 does not sell your personal data. We share your information with third parties only where it is strictly necessary to deliver platform services, comply with legal obligations, or protect the security of the platform and our players.
Payment Processors
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank, game65 shares the minimum necessary transaction data with each respective payment processor. These processors operate under their own privacy policies and security standards. game65 selects payment partners who maintain industry-standard data protection practices.
Identity Verification Providers
game65 uses third-party identity verification services to assist with KYC document checks. Where your identity documents are submitted through an automated verification system, your document images and extracted data are processed by the verification provider under a strict data processing agreement with game65. Verification providers are not permitted to use your data for any purpose other than completing the verification requested by game65.
Game Content Providers
game65 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, limited technical data (such as a session token and your account identifier) is shared with the relevant provider to initiate and authenticate your game session. Game providers do not receive your name, address, payment details, or NID as part of this process.
Legal & Regulatory Disclosure
game65 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, a valid court order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, game65 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, notify you of the disclosure.
Business Transfers
In the event that game65 undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer via the email address registered to their account and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.
Data Retention & Storage
game65 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy or as required by applicable law. The retention periods below are our standard guidelines and may be extended where a legal obligation requires it.
| Data Category | Standard Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / fraud prevention |
| KYC documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming activity logs | 3 years from last activity | Responsible gaming monitoring / dispute resolution |
| Support correspondence | 3 years from last interaction | Dispute resolution / service improvement |
| Analytics data (aggregated) | 24 months, then anonymised | Platform improvement |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
Data Storage Location
game65's primary data storage infrastructure is maintained on secured cloud servers. All servers that hold personal data belonging to Bangladesh players are subject to strict access controls, regular security audits, and encryption at rest. game65 ensures that any cross-border data transfer to service providers outside Bangladesh is subject to appropriate contractual safeguards that provide a level of protection equivalent to that described in this Privacy Policy.
Data Deletion Requests
If you request deletion of your personal data, game65 will delete or anonymise all data that we are not legally required to retain within 30 calendar days of receiving your verified request. Data that is subject to a legal retention obligation (such as financial transaction records required for a minimum of 7 years) will be retained for the required period and then securely deleted. During any mandatory retention period, data that is not required for active processing will be restricted from routine access.
Your Privacy Rights
As a game65 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below along with guidance on how to exercise each one. All requests should be directed to [email protected] with the subject line "Privacy Rights Request" and your registered account mobile number for verification purposes.
Right of Access
You have the right to request a copy of the personal data game65 holds about you. Upon receiving a verified access request, game65 will provide a structured summary of your personal data within 30 calendar days. This summary will include the categories of data held, the purposes for which it is processed, and details of any third parties with whom it has been shared.
Right to Rectification
If any personal data game65 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered address has changed or your name is misspelled in your account records, you can request an update by contacting our support team. Certain data changes (particularly name changes) may require supporting documentation such as a government-issued identity document.
Right to Erasure
You have the right to request that game65 deletes your personal data in circumstances where: the data is no longer necessary for the purposes for which it was collected; you withdraw the consent on which processing was based and there is no other legal ground for processing; or the data has been unlawfully processed. This right is subject to game65's legal obligations to retain certain categories of data as described in Section 5 above.
Right to Restrict Processing
You have the right to request that game65 restricts its processing of your personal data — meaning we continue to store it but do not actively use it — in certain circumstances, including while the accuracy of data is being disputed or while a legitimate interest objection is being assessed.
Right to Data Portability
Where processing is based on your consent or is necessary for a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to have that data transmitted to another service provider where technically feasible.
Right to Object
You have the right to object to game65's processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring purposes. game65 will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for the establishment, exercise, or defence of legal claims.
Right to Withdraw Consent
Where game65 processes your data on the basis of your consent — most commonly for promotional communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. You can withdraw marketing consent through your account notification settings or by emailing [email protected].
Data Security Measures
game65 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, the measures described below represent our commitment to protecting every game65 player's data.
Encryption
All data transmitted between your device and game65's servers is encrypted using TLS (Transport Layer Security) with a minimum of 128-bit encryption. Personal data stored in our databases is encrypted at rest using AES-256 encryption. Payment data is handled exclusively by PCI-DSS compliant processors and is never stored in unencrypted form on game65's own servers.
Access Controls
Access to player personal data within game65's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role. All internal access to player data is logged and subject to periodic audit. Staff with access to personal data are required to complete data protection training as part of their onboarding and annually thereafter.
Fraud & Security Monitoring
game65 operates a continuous security monitoring programme that analyses login patterns, transaction behaviours, and device fingerprints to detect potential fraud, account takeover attempts, and other security threats in real time. Where suspicious activity is detected, automatic controls may temporarily restrict account functionality pending a security review. We may contact you via your registered mobile number or email to verify your identity during such a review.
Incident Response
In the event of a data security incident that poses a risk to your rights and freedoms, game65 will notify affected players as promptly as practically possible following discovery of the incident. Our notification will include a description of the nature of the incident, the categories of data involved, the likely consequences, and the measures game65 has taken or proposes to take to address the incident and mitigate its effects.
Your Role in Security
While game65 takes extensive measures to protect your data on our side, account security also depends on you. We strongly recommend that you use a unique, strong password for your game65 account that you do not reuse on other platforms, enable SMS OTP two-step verification in your account settings, log out of game65 when using a shared or public device, and contact [email protected] immediately if you suspect any unauthorised access to your account.
Policy Updates & Contact
Updates to This Privacy Policy
game65 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this document and, where practically possible, notify active players via email to their registered address or via an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how game65 protects your data.
Your continued use of the game65 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change, you should stop using game65 and may request account closure as described in our Terms & Conditions.
Children's Privacy
game65 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a user under 18 has provided personal data during registration, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on game65, please notify us immediately at [email protected].
Links to Other Sites
The game65 platform may contain references to game providers and payment partners. game65 is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party services you use in connection with your game65 account, including your payment provider (bKash, Nagad, Rocket, or others).
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or game65's data processing practices, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days and to resolve all data subject requests within 30 calendar days of receipt of a verified request.
Contact us at: [email protected] — please use the subject line "Privacy Enquiry" and include your registered mobile number to help us locate your account securely.
This Privacy Policy was last reviewed and updated on 1 January 2026. game65 is committed to transparent and responsible data handling for all players across Bangladesh. This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. 18+ only.
Your Privacy Is Protected — Now Enjoy the Platform
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